Item Personalization

• Natural diamonds: A gemological certificate for the stone will be attached to a piece of jewelry that is set with a natural diamond starting at a weight of 30 points.
The certificate will be from one of the reputable gemological institutes: GIA EGL
• Lab-grown diamonds: A gemological certificate for a lab-grown diamond will be attached to a piece of jewelry that contains a lab-grown diamond starting at a weight of 1 carat.
• Colored gemstones: A gemological certificate for a colored gemstone will be attached to a piece of jewelry that is set with a "precious" natural gemstone (emerald, ruby, sapphire) starting at a weight of 1 carat.
• In other cases: You will be provided with an invoice during the purchase, which includes sufficient breakdown for insurance purposes.
• We work with a jeweler's license from the Diamond Supervision Authority and are registered with the Registrar of Companies.

Each piece of jewelry is made to order according to the dimensions and specifications that the customer ordered. The preparation time is up to 10 business days.

If the jewelry is available in stock, it will be shipped the next business day after the order is placed.
If you need the jewelry for a specific date, please contact us to see if this is possible.

• For orders over 1000 NIS, shipping is free. You can choose delivery to a selected address or to a distribution point.
• For orders under 1000 NIS, the cost is 50 NIS to a selected address or 30 NIS to a distribution point.
• Deliveries are insured and most are made by the UPS courier company.
• Fast deliveries - up to 3 business days to cities and up to 7 days to remote towns and destinations.
• With each order you will receive a tracking link.
• The day before the courier's arrival, you will receive a notification with the courier's arrival time range.
• Orders can be picked up free of charge from our store at 48 Sheinkin Street, Tel Aviv, after you receive confirmation that your order is ready for pickup.
• If you would like to ship abroad, contact us for details.

• Jewelry that is not personalized or engraved can be exchanged within 10 business days.
• Canceling a transaction due to regret involves a cancellation fee of 5% or 100 NIS, whichever is lower, up to 10 business days.
• Shipping fees will not be refunded in the refund. If the order is over 1000 NIS and shipping was free, 50 NIS shipping fees will be deducted at the time of the refund.
• If you would like to exchange or return the jewelry, you can return it to our store in Shinkin free of charge or with insured and fast delivery through us for 50 NIS.

• Cancellation of a transaction due to regret is not possible in the following cases: jewelry worth more than 3000 NIS, personalized jewelry, engraved jewelry, jewelry made according to the customer's measurements, jewelry not from the display, 18-karat jewelry (these are considered personalized orders).

• There is a warranty against falling stones up to 20 points for two years
• Rings – initial size change at no cost for up to two years
• Bracelets - changing the length of the bracelet free of charge for up to a year
• Warranty on jewelry is for faults that occur as a defect in the jewelry and not as a result of use, abrasion, beatings, etc.
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For whatever reason the jewelry is damaged, we will be at your disposal in the most fair manner.
• We provide a detailed invoice of the jewelry components that allows you to insure the jewelry.

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